Shipping policy
At DitchTheCans, we currently ship within the United States only. All orders are fulfilled on demand through our trusted manufacturing partner Supliful and shipped directly to your door. Please read this policy so you know exactly what to expect after placing your order.
1. US-Only Shipping
At this time DitchTheCans ships exclusively to addresses within the 50 United States including Alaska and Hawaii. We do not currently ship to US territories (Puerto Rico, Guam, US Virgin Islands), APO/FPO military addresses, or any international destinations.
We plan to expand our shipping to additional countries in the future. Sign up for our email list at DitchTheCans.com to be notified when international shipping becomes available.
2. Order Processing Time
All orders are processed within 2–5 business days of purchase. Orders placed on weekends or federal holidays will begin processing on the next business day. You will receive an email confirmation with your tracking number once your order has shipped.
3. Shipping Methods & Delivery Times
Estimated delivery times within the United States after processing:
• Standard Shipping: 5–10 business days
• Expedited Shipping: 2–4 business days (when available at checkout)
These are estimates only. Actual delivery times may vary due to carrier delays, severe weather, or high order volumes. DitchTheCans is not responsible for carrier delays beyond our control.
4. Shipping Rates
Shipping rates are calculated at checkout based on your delivery address and order weight. Current standard rates:
• Standard Shipping: .99–.99 (most orders)
• Free shipping promotions are offered periodically — join our email list to stay notified
Your exact shipping cost will always be displayed at checkout before you complete your purchase.
5. Tracking Your Order
Once your order ships you will receive an email with your tracking number. Use this number to track your package directly on the carrier website (USPS, UPS, or FedEx depending on your location). Please allow 24–48 hours for tracking to update after receiving your shipping confirmation.
6. Incorrect Shipping Address
Please double-check your shipping address before completing your order. If you notice an error immediately after placing your order contact us at support@ditchthecans.com as soon as possible with your order number. Once an order has been picked up by the carrier we are unable to redirect it and cannot be held responsible for packages delivered to an incorrect address provided by the customer.
7. Lost or Stolen Packages
If your tracking shows your package as delivered but you have not received it please:
• Check with all household members and around all entry points of your home
• Check with neighbors in case it was delivered nearby
• Contact your local post office or carrier with your tracking number
• Wait 2 business days as packages are sometimes marked delivered early
If the package still cannot be located email us at support@ditchthecans.com with your order number and we will open an investigation with the carrier. We may offer a one-time replacement at our discretion after the investigation is complete.
8. Undeliverable Packages
If your package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal of delivery we will contact you to arrange reshipment. Reshipment costs are the responsibility of the customer. If you choose not to have the order reshipped a refund will be issued for the product cost only — original shipping fees are non-refundable.
9. Damaged in Transit
If your order arrives damaged please email support@ditchthecans.com within 7 days of delivery with your order number and a photo of the damaged package and product. We will send a replacement at no cost or issue a full refund — your choice.
10. Contact Us
For any shipping questions or concerns email support@ditchthecans.com with your order number in the subject line. Our support team responds within 1–2 business days Monday through Friday.
Last updated: June 1, 2025 | support@ditchthecans.com | US Shipping Only